Returns & Refunds Policy
You can cancel any order from Cyprus Vitamin Shop within 14 days of delivery, without giving a reason, and receive a full refund. If a product arrives faulty, damaged or incorrect, we will put it right at no cost to you.
- 14 daysto cancel your order, without giving a reason
- €0to put right a faulty, damaged or incorrect product
- 2 yearslegal guarantee of conformity on every product
Your 14-day right of withdrawal
If you buy from us online as a consumer, you have 14 days to withdraw from your purchase without giving any reason. This right comes from the EU Consumer Rights Directive (2011/83/EU) and the Cyprus Consumer Protection Law of 2021 (Law 112(I)/2021).
The 14 days start on the day after you, or a person you nominate other than the courier, receive the goods. If your order arrives in several parcels, the period starts when the last parcel arrives.
To meet the deadline, you only need to send us your withdrawal notice before the 14 days end. You do not need to have returned the goods by then.
Opened products
Food supplements and personal care products are supplied sealed to protect your health. Once you break the seal on a product after delivery, the right of withdrawal no longer applies to that product, as the law allows for sealed goods that cannot be returned for health protection or hygiene reasons.
This means:
- Sealed products can be returned within the withdrawal period. You may open the shipping box and inspect the product as you would in a shop.
- Products with a broken seal (for example an opened tub, bottle, blister or sachet) cannot be returned under the right of withdrawal.
- Faulty, damaged or incorrect products can always be returned, opened or not. See the section on faulty items below.
Discounted and short-dated products carry the same rights as full-price products.
How to return an order
- Tell us you are withdrawing.
Email theteam@cyprusvitaminshop.com or message us on WhatsApp at +357 94 205222 within 14 days of delivery. Give your name, order number and the items you are returning. You may use the model withdrawal form at the end of this page, but any clear statement is enough.
- We confirm receipt.
We acknowledge your withdrawal by email without delay and send you the return address.
- Send the goods back.
Post or hand the goods back to us within 14 days of the day you told us you were withdrawing. Pack them securely, sealed and in their original packaging.
You pay the direct cost of returning the goods. We pay it if the product is faulty, damaged or not what you ordered.
You are responsible for any loss in value caused by handling the goods beyond what is needed to check their nature and characteristics. We may deduct that loss from your refund.
Refunds
We refund you within 14 days of the day you tell us you are withdrawing. We may hold the refund until we receive the goods back or you send us proof that you posted them, whichever comes first.
- What we refund: the price of the returned goods and, if you return your whole order, the standard delivery charge you paid. If you chose a more expensive delivery option, we refund only the cost of our standard delivery.
- How we refund: to the same payment method you used for the order, unless you expressly agree otherwise. You pay no fee for the refund.
- Discount codes: we refund the amount you actually paid.
Faulty, damaged or incorrect items
Every product we sell is covered by the legal guarantee of conformity under EU Directive 2019/771 and Cyprus Law 154(I)/2021. We are liable for any lack of conformity that exists at delivery and becomes apparent within two years.
If a product is faulty, damaged in transit, not as described or not what you ordered:
Contact us with your order number and, where possible, a photo. Please do this as soon as you notice the problem, and no later than two months after noticing it.
We replace the product free of charge, including delivery.
If a replacement is not possible, or is not provided within a reasonable time, you are entitled to a price reduction or a full refund.
Reporting a damaged or incorrect parcel within 48 hours of delivery helps us resolve it quickly with the courier. It is not a condition of your rights.
Nothing in this policy limits your statutory rights as a consumer.
Complaints
If you are unhappy with how we handled a return or refund, email theteam@cyprusvitaminshop.com and we will reply within 5 working days.
If we cannot resolve it, you can contact the Consumer Protection Service of the Republic of Cyprus on 1429 or at www.consumer.gov.cy. You may also refer the dispute to an approved alternative dispute resolution body in Cyprus.
Model withdrawal form
Complete and send this form only if you wish to withdraw from your order.
Who we are
Cyprus Vitamin Shop is operated by Green Cloud Vitality Ltd, Megaro Mitsi 3, 1 Arch. Makariou III Avenue, Nicosia, Cyprus. VAT number 10410949M.
Email: theteam@cyprusvitaminshop.com
WhatsApp: +357 94 205222